Frequently Asked Questions

 How We Can Help

  • We treat the following for individuals 18+

    ADD/ADHD

    Anxiety

    Binge eating

    Bipolar

    Depression

    Covid related anxiety

    Fertility & reproductive support

    Gender expression

    Grief

    Insomnia & sleep disorders

    Low self esteem

    Obsessive Compulsive Disorder (OCD)

    Panic disorder

    Postpartum depression

    Post traumatic stress

    Problems with motivation

    Public speaking anxiety

    Sexuality

    Stress

  • To ensure safe and appropriate care we cannot treat the following conditions as they require specialized training and additional supportive services that Lavender is not resourced to provide.

    We do not treat individuals under the age of 18.

    Active self harm or suicidal thoughts

    Anorexia & bulimia

    Autism spectrum

    Borderline personality disorder

    Cardiac arrhythmia

    Dissociative Identity Disorder

    Epilepsy and other seizure disorders

    Traumatic brain injury (TBI)

    Non-verbal learning disorders

    Mixed receptive-expressive disorders

    Schizophrenia & psychosis

    Recent psychiatric hospitalization

    Substance abuse (active)

  • We commonly prescribe the following medications and others that are similar.

    Amitriptytline (Elavil)

    Bupropion (Wellbutrin)

    Buspirone (Buspar)

    Citalopram (Celexa)

    Clonidine (Catapres)

    Duloxetine (Cymbalta)

    Escitalopram (Lexapro)

    Fluoxetine (Prozac)

    Gabapentin (Neurontin)

    Hydroxyzine (Vistaril)

    Lamotrigine (Lamictal)

    Mirtazapine (Remeron)

    Paroxetine (Paxil)

    Propranolol (Inderal)

    Sertraline (Zoloft)

    Trazodone (Desyrel)

    Venlafaxine (Effexor)

    Vilazodone (Viibryd)

  • The following prescriptions may be offered in rare circumstances, on a case by case basis.

    Alprazolam (Xanax)

    Clonazepam (Klonopin)

    Diazepam (Valium)

    Lorazepam (Ativan)

    Adderall (Amphetamine)

    Ritalin (Methylphenidate)

    Concerta (Methylphenidate)

    And any other controlled substances.

  • Behavior modification

    Brief dynamic therapy

    Cognitive Behavioral Therapy (CBT)

    Client-Centered Therapy

    Life coaching

    Interpersonal

    Motivational Interviewing

    Positive Psychotherapy

    Psychodynamic

    Psychiatric Evaluation and Medication Management

    Relational

    Solution focused brief therapy (SFBT)

    Strength based

    Trauma focused

 New Client FAQs

  • Yes, Lavender considers various treatment options to provide safe, effective, and personalized care for our clients. At times, this may include controlled medications. While Lavender recognizes that controlled medication may be an important part of a clients treatment plan, we feel it is safest for individuals taking more than 1 controlled medication to be treated by an in-person provider. Therefore, any individual seeking prescriptions for more than 1 controlled medication at Lavender will be referred for in-person care. Please see additional information here.

  • Yes, in most cases your Lavender NP will be happy to complete documentation for you. NPs must have in-depth knowledge of your history and treatment before completing documentation. You will have to see your NP for approximately 3 months of consistent visits before they can complete documentation for you.

  • If documentation can be completed during your session you will pay your regular session fee. In some cases, letters and forms will require an additional an additional fee.

  • We save you time by offering instant online bookings and excellent care without having to see an in-person practitioner. This means: no phone tag trying to book an appointment, no travelling to and from your therapist’s or psychiatrist’s offices, and no waiting rooms. We also provide both medication management and therapy in a single appointment with our nurse practitioners, allowing for continuity of care and cost savings.

  • Yes, we accept Aetna (GEHA, Meritain), Blue Cross/Blue Shield (Anthem, Empire, Horizon, Regence) Cigna, Medicare, Oscar, Oxford, and United. For all other insurance plans, if you have ‘out of network’ coverage, you may pay privately and we will provide a detailed invoice or super-bill that you may submit to your insurance for reimbursement. We only accept primary insurance and we do not accept secondary insurances.

  • Lavender currently offers services to people located in: California; Connecticut; Washington, DC; Florida; Illinois; Maryland; Massachusetts; Michigan; Nevada; New Hampshire; New Jersey; New York; Ohio; Oregon; Pennsylvania; Tennessee; Texas; and Washington.

  • No. The online nature of our service means that our nurse practitioners have to be more cautious than if they were seeing you in person as part of a traditional office visit. For this reason, we unfortunately can't help everyone who wants to use our services; click here see what we can and cannot treat. Our team follows strict guidelines to make sure we only write you a prescription when it's safe and appropriate to do so. If it’s not in your best interest to use Lavender, we’ll advise you to see a nurse practitioner in person.

    If your medical or psychiatric condition(s) require ongoing physical assessment we will provide you with referrals for in person care.

    We only treat individuals that are 18+

  • We offer mental health treatment for a variety of concerns including: ADD/ADHD, anxiety, binge eating, depression, covid related anxiety, fertility support, grief, insomnia & sleep disorders, panic disorder, post traumatic stress, public speaking anxiety, social anxiety, and stress.

  • Lavender does not treat psychosis, schizophrenia, schizoaffective disorder, and addiction including alcohol use disorder and opioid dependence.

    We do not treat individuals under the age of 18.

  • Our board certified psychiatric nurse practitioners will work closely with you through the ADHD evaluation process. It’ll be a collaborative effort to explore ADHD diagnosis and the best personalized treatment plan for you. Click here to learn more about what to expect.

  • Super fast! You can view our availability and book when its convenient for you, often within the same week.

 Existing Client FAQs

  • Our NPs are very busy seeing clients and many don't work full time. To ensure that all inquiries are answered in a timely manner, our Concierge Team is the primary and first point of contact for clients. You may call or text or chat with our Concierge Team and they'll be able to assist right away and also facilitate correspondence with your NP. NPs at Lavender don't have direct phone lines or emails, and their personal contact information is kept confidential. Should they need to call you directly, they will use a blocked number.

  • You may send any correspondence directly to our Concierge Team. This communication will be kept secure and only shared with your NP. We will then provide you with their response/direction. NPs at Lavender don't have direct phone lines or emails, and their personal contact information is kept confidential. Should they need to call you directly, they will use a blocked number.

  • We understand it's hard at times to share details with another person. Please know that anything sent is kept in confidence and sent directly to your NP for review and assistance. In extenuating circumstances, we can schedule a complimentary 5-minute appointment with your NP to discuss your concerns. You would join this appointment just as you would your other sessions, with a unique private link.

  • We'll do our best to fit you in with your NP, however, same day appointment requests may be scheduled with a Lead NP if your NP is fully booked or not scheduled to work that day. Lead NPs have access to your chart and are able to assist with urgent matters.

  • We understand sparks won't always fly with your first pairing and that's ok. We have a variety of amazing NPs with unique styles, and we're happy to transfer you to one of them.

  • The best way with real-time availability is to book your next session online directly through our website. Otherwise, please email us your availability and we'll do our best to get you in. Our NPs fill up fast so its best to always have your next 3 sessions on the books.

  • When you completed our intake form you provided your preferred pharmacy location. Your NP will send your prescription and any refill allotment to that pharmacy for pick up/delivery.

  • It’s best to wait until the end of the business day after seeing your NP, to ensure the prescription has been sent because some NPs can't send prescriptions until after seeing all their clients for the day. You can reach out to your pharmacy directly to see if your prescription is ready for pick up.

  • Please reach out to us as soon as possible via phone call, email or text describing your symptoms and the medication you are taking. We will then direct your inquiry to our Lead NP team who will asses and advise on next steps. We treat these inquires with urgency and will resolve them the same day.

  • We're sorry you're affected by the shortage and ask that you kindly provide 3 additional pharmacies we can try sending your prescription to. If these pharmacies also don't have the medication in stock, we'll have you meet with your NP to discuss alternative medications.

  • Please contact our Concierge Team at with the details fo your concerns and our Billing Team will connect with you.

  • No. You must be located in-state during your visit because legally, your NP is only licensed to see you in the state where your care was initiated. If you're a student and away during the summers in a different state, unfortunately your NP will not be able to treat you, unless Lavender also serves that area, in which case, we can temporarily re-assign you to another NP licensed in that state.